where to buy mac computer near peachtree city ga

Where to buy mac computer near peachtree city ga upgrade#

Drive to the Apple Store in Atlanta, it is well worth your time in the long run. Their customer service leaves a great deal to be desired when a problem comes down the line, and it seems like a poor management structure that wouldnt inform someone that they couldnt transfer memory before they returned a computer. Instead, I have had to educate myself on and purchase my own RAM since their 'upgrade' only helped them to a bigger piece of the pie. I do not know much about computers, which is why I trusted Simply Mac to help me. Meanwhile, Simply Mac keeps the better Apple RAM and (probably) resells it! The 'upgrade' replaced my Apple RAM with a poorer brand RAM that has given out after one-year.

Where to buy mac computer near peachtree city ga upgrade#

I had no idea when I purchased an upgrade from Simply Mac that it would put me outside the AppleCare coverage. My Simply Mac 'upgrade' had included higher-gigabyte RAM. When I took it into the Apple Store to have them fix it under the AppleCare coverage I purchased, I was informed that I had non-Apple RAM, so I would have to fix it myself, as it was not covered under the warranty. Precious little apology, no offer to refund part of my money.įast forward to this year, I had a problem with my RAM (short-term memory). They told me that they were sorry, but I was welcome to bring my computer back to them, and they could make sure everything was transferred. I manually transferred the rest of the information (calendar, photos, documents) and then called them to let them know I felt like Id been lied to (first when they gave me the computer with the job half done and then when they told me they couldnt do anything). When I called to ask what happened, they said that it was impossible to transfer the information. They did not let me know this in the store. However, when I got my computer home, I found out only half of my information was transferred. I did this because I am not good with computers. When I bought my new Mac a year and a half ago, I paid for an 'upgrade' that would transfer all my documents, etc. I hope others can learn from my mistake of stepping foot in the door of this place. I will gladly pick up my unrepaired if/when the store calls to tell me its in. Whos to say that Apple wouldnt fine 'more issues' while they still have it them bump me up another tier? Im done with these lying thieves. I gladly told him to send my unrepaired Macbook back to the store. SO, he told me my options are to pay over $700 for the 'tier 2' repairs or have him send my unrepaired Macbook back to the store. He clearly told me that for $575 Apple would fix anything wrong with my Macbook. I told him he quoted me a flat rate of $575 for ALL repairs and he argued that he explained the different tiers to me. He explained that a Tier 2 means Apple found more serious issues and the 'flat rate' for Tier 2 repairs is over $700. I asked what that meant because it was the first Id heard of 'tiers'. After putting me on hold to look up the status he told me that Apple found more issues with my Macbook so they 'bumped it up to a Tier 2'. I hadnt heard anything by the 28th so I called the store. She assured me itd go out on the 25th and would possibly be back on the 27th. I told her to go ahead and send it to Apple for the $575 flat rate repair. She said there was no record of that conversation and that my Macbook was still sitting there. I explained to her that my Macbook was supposed to have been sent to Apple on October 24th and told her about my conversation with Ryan. I received a call from this store on October 27th when a young woman told me I needed to go back into the shop to let them know what I wanted done with my Macbook because there were a couple of issues with it. Ryan assured me that my Macbook would be shipped out to Apple on October 24th. Ryan stated that there were a couple of issues with my Macbook thatd cost quite a bit to repair at their shop but he said they could ship my Macbook to Apple and for a flat fee of $575 theyd fix anything that was wrong with it. I was pleasantly surprised to receive a call from Ryan on October 23rd. I dropped my Macbook off on October 22nd.

Take the time and go the distance to go to a REAL Apple store.

As others have suggested in this forum, dont fall for the convenience of the location of this place. I only gave them one because its required here.